fg333's Privacy Policy

fg333 is an online gaming platform operated for Bangladeshi users. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use our website, mobile application, and related services.

By using any of fg333's services, you acknowledge that you have read, understood, and agreed to the terms of this Policy. You must be at least 21 years of age and legally eligible to use our services under the applicable laws of Bangladesh.

2.1 Identity & Registration Information

Information you provide when creating an account includes:

• Full name and date of birth
• National ID or passport number (for age and identity verification)
• Mobile number and email address
• Residential address
• Your preferred username and password (stored in encrypted form)

2.2 Financial & Transaction Information

To process deposits, withdrawals, and other financial activities, we collect:

• bKash, Nagad, Rocket, Upay mobile banking numbers
• Bank account details (for bank transfers)
• Transaction history, amounts, and dates
• Deposit and withdrawal methods and reference numbers

Card numbers or complete financial credentials are not stored on our servers — all financial information is handled directly through the payment processor.

2.3 Gaming & Behavioral Information

To improve your gaming experience and ensure responsible gaming:

• Game play history, session duration, and results
• Bet amounts and types
• Preferred game categories and providers
• Voluntarily set limits and responsible gaming preferences

2.4 Technical & Device Information

Information collected automatically for security and service improvement:

• IP address and location data
• Browser type, version, and operating system
• Device identifiers and model
• Data from cookies and similar tracking technologies
• Page visit duration, navigation paths, and click patterns

3.1 Service Delivery & Operations

• Account creation, verification, and management
• Providing gaming services, bonuses, and promotional offers
• Processing deposits and withdrawals
• Providing customer support (via 24/7 live chat and email)
• Resolving technical issues and improving the platform

3.2 Security & Fraud Prevention

• Keeping your account and financial information secure
• Detecting unauthorized access and suspicious activity
• KYC verification to prevent money laundering and other financial crimes
• Preventing misuse of multiple accounts or bonuses

3.3 Responsible Gaming

fg333 places the highest priority on responsible gaming. By monitoring your gaming behavior, we identify potentially problematic patterns and intervene when necessary — such as offering voluntary deposit limits, self-exclusion, or break options.

3.4 Communication & Marketing

With your consent, we may send:

• Notifications about new promos and bonus offers
• Information about new games and category additions
• Important account or service updates

You can opt out of marketing communications at any time from your account settings or by contacting us at [email protected].

What Cookies Are and How We Use Them

Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and remember your preferences. fg333 uses the following types of cookies:

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Functional cookies: Remember your language preferences, game settings, and personalized experience.
• Analytics cookies: Monitor site usage patterns to improve the service.
• Marketing cookies: Help display relevant advertisements (only with your consent).

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

Circumstances Where Data May Be Shared

In limited and specific circumstances, we may share your information with the following:

• Payment providers: bKash, Nagad, Rocket, Upay, and banks receive only the minimum information necessary to process transactions.
• Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive specific session data — but not identity or financial information.
• Technology partners: Partners bound by strict confidentiality agreements for platform operations and security services.
• Legal obligations: When required to provide information under Bangladesh law or a valid order from a competent authority.
• Fraud prevention: When required to investigate active fraud or criminal activity.

International Data Transfers

In some cases, your information may be processed outside Bangladesh — for example, when our game servers or technology services are located in another country. In such cases, we ensure that your information remains protected in accordance with applicable international standards.

How Long Data Is Kept

fg333 does not retain your information beyond the necessary period. The general rules are:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: For the period required to meet applicable legal and regulatory obligations.
• Financial transaction records: For the period specified by financial regulatory requirements.
• Marketing communication preferences: Until you opt out.

After the retention period ends, information is securely deleted or anonymized.

Right to Access & Correct Information

You have the right to view the information stored in your account and to request correction of any inaccurate or incomplete information. Some information can be updated directly from the account panel; for other changes, please contact our support team.

Right to Delete Information

In certain circumstances, you have the right to request deletion of your information. However, this may not be fully possible if:

• The information is needed to comply with legal or regulatory obligations
• The information is relevant to an ongoing dispute or investigation
• There are pending transactions or financial claims

Right to Object to Processing

You may object to the use of your information for marketing purposes and opt out of marketing communications at any time. Write to [email protected] for this request.

Right to Data Portability

You may request a copy of your account information in a structured, commonly used format. Contact our support team for this service.

Prohibited for Those Under 21

fg333's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please notify us at [email protected].

Updates & Notifications

fg333 reserves the right to update this privacy policy as needed. For any significant changes, we will:

• We will update the "Last Updated" date on this page
• We will notify registered users via email or account notifications
• For important changes, we will display a clear notice on the platform

If you continue using fg333 after any changes, you will be considered to have agreed to the updated policy. Please review this page regularly.

Other relevant policies

For more complete information, please read our other pages:

• Terms & Conditions — Full terms of service usage
• Responsible Gaming — Guidelines for safe gaming
• About Us — Introduction and mission of fg333
• FAQ — Answers to common questions